Refund Policy
Last updated: October 2026
1. General principle
Cocoro payments are voluntary financial contributions associated with a specific creation or contribution.
If you believe you made a payment by mistake, were charged incorrectly, or experienced a technical problem, please contact:
We will review the request individually.
2. Statutory consumer rights
Nothing in this Refund Policy limits any rights you have under applicable consumer law.
For distance contracts in France and the EU, consumers generally have a statutory withdrawal period of at least 14 days, subject to exceptions and specific conditions. economie.gouv.fr
Where the law provides a right of withdrawal, information about how to exercise that right will apply accordingly.
3. Digital benefits
Some Cocoro contributions may include immediate access to a digital certificate, message, unreleased material, or other digital supporter benefit.
Depending on the nature of the transaction and how the digital benefit is delivered, different withdrawal rules may apply.
Where legally required, any consent needed for immediate delivery of digital content and any effect on withdrawal rights will be presented before completion of the transaction.
4. Duplicate or incorrect payments
If you accidentally make a duplicate payment or choose an incorrect Cocoro quantity, contact us as soon as possible.
Where reasonably possible, we will correct or refund genuine payment errors.
5. Refunds involving fan contributions
If a Cocoro payment associated with a fan contribution is later refunded or reversed, the corresponding amount may be deducted from the contributor payout.
6. Payment-provider processing
Approved refunds may be processed through the original payment method.
Processing times may depend on Stripe, PayPal, the issuing bank, or another payment provider.
7. Contact
For refund or payment questions:
Tribe Cocoro
shu.hiraeth@gmail.com
© 2026. All rights reserved.